The agent call report lists all calls made and received by the current agent for the day. More call history can be found by searching via the provided date filter. The timestamp of the call, caller, type of call (incoming /outgoing), call duration is displayed.
Moreover, you can:
- Play call recording –If the recording is not available, No Audio text will be displayed.
- Display ticket details – By clicking on the associated View Ticket button e.g., timestamps and call status. If no ticket is available, the pop up will indicate No Ticket Information.
If ticket information is available, your view will be as below:
