Roadmap - Explore the scheduled releases and upcoming enhancements for future versions.
FAQs - Where can I find the detailed timeline? When will feature X be released?
🔜Version 1.0.1
⇥See our blog for latest releases.
We are excited to announce the stable release of Call Center Software Version 1.0. This release brings a host of new features, enhancements, and bug fixes to empower your call center operations and improve customer service.
Key Features and Enhancements
- Advanced Reporting: Gain deeper insights into your call center's performance with enhanced reporting and analytics tools. Track key metrics, agent performance, and customer satisfaction in real-time.
- Intelligent Routing: Our new intelligent routing system ensures that incoming calls and messages are directed to the most appropriate agents based on skills, availability, and historical data.
- Enhanced IVR: Customize your Interactive Voice Response (IVR) menus with greater flexibility. Create dynamic call flows to improve self-service options for customers.
- Agent Performance Dashboard: Equip your agents with a user-friendly dashboard that displays key performance metrics, allowing them to track their progress and optimize their performance.
Bug Fixes and Stability Improvements
- Resolved issues related to call drops and call quality.
- Fixed bugs affecting dialer integration and third-party application compatibility.
- Improved system stability for better reliability during high call volumes.
Security Enhancements
- Strengthened security measures to protect customer data and ensure compliance with data privacy regulations.
We appreciate your continued support and feedback. Your input helps us enhance our software and provide you with the best possible call center solution. If you encounter any issues or have suggestions for future improvements, please don't hesitate to reach out to our support team.
- 0.0.9 - Packaging
- 0.0.8 - Prebuilt frameworks
- 0.0.7 - Redefined logic